Eight-language GenAI customer support for a BFSI lender

The problem

A rule-based chatbot lacked language understanding, misrouted overlapping keywords, supported only English and Hindi, and risked compliance flags on tone — limiting scale and multilingual reach.

What changed

• >>85% intent accuracy (English/Hindi); >80% across 6 more Indian languages
• >Automated nightly self-improvement replacing manual review
• >Compliant tone and PII handling enforced by policy